They will be happy to assist you immediately. * Scroll down and click on HP contact options - click on Get a Case & phone number. * Scroll down to 'Still need help? Complete the form to select your contact options' * Open link: * Enter Product number or select to auto detect HP Support can be reached by clicking on the following link: If it doesn't work on BIOS either, it's a hardware failure and you may need to Contact HP to set up a hardware repair service. You could reinstall the windows using the recovery partition or the recovery media to fix the issue.

If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists, (Accessed by tapping on F10 while restarting the computer). The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen I reviewed your concern and the entire conversation, did some research and here's what I recommend: I'm the Riddle_Decipher & I'm at your service.

looks like you were interacting with but he is out for the day & I'll be glad to help you out,.

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Hid touch screen drivers for windows 10